Privacy Notice

Privacy notice for employment, education, and skills. 

What do we use the information for? 

We use this information to: 

• manage your employment if applicable 

• return information to our funders and government departments  

• register your learning with the relevant awarding bodies 

• let you know about the range of opportunities available now and in the future  

• invite you take part in surveys and research opportunities 

• keep in touch with you regarding learning that you are undertaking 

What information do we hold and use? 

We collect and process the following information: 

• personal information such as your name, address, contact details and National Insurance number 

• characteristics such as your ethnicity, gender, household information and employment status 

• personal information, such as name, contact details and relationship for your next of kin. 

On what grounds do we use the information? 

We will hold information on the following grounds: 

• Where you have given consent to the processing of your personal data for the purpose of sharing information on opportunities or for the purpose of marketing. 

• Where processing is necessary for compliance with a legal obligation. This will apply if third party funding is being used to support the learning opportunity that you are enrolling to. In all circumstances you will be required to provide consent to be included as part of these funding arrangements. 

• The processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation shall be prohibited. 

• The above paragraph shall not apply when details regarding ethnicity and gender are required by third party funders and you have given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph may not be lifted by you. 

How do we collect this information? 

• We will collect this data through our online services registration and enrolment forms, during pre-enrolment meetings, through application, enrolment and enquiry forms, over the phone, in person and through group learner forums. 

Who we share your information with? 

We will share your information with the relevant third-party funding organisations. You will be required to sign a further privacy statement relating to specific funding agencies to give your consent to this information sharing. Third party funders may include, but are not limited to, the Education and Skills Funding Agency (ESFA), the Department for Education and the English European Social Fund (ESF), UK Government, Department of Work and Pension (DWP), Humber Learning Consortium. 

We will share your information with the relevant awarding bodies and End Point Assessment organisations (EPAO’s), if appropriate.  Awarding Bodies  and EPAO’s may include, but are not limited to: 

• City & Guilds 

• Pearson 

• Edexcel 

• Highfield 

• NOCN 

You have the right to request that Efficiency North Holdings Limited and its group of companies stop processing your personal data in relation to any service we offer. However, if this request is approved this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request, but we may need to hold or process information in connection with one or more of the company’s legal functions. 

You are also legally entitled to request access to any records held by Efficiency North Holdings Limited and its group of companies about yourself, we will seek to comply with your request but there may be some situations where it will not be able to do this in full, e.g. where information held was given in confidence.  

We will process your personal data for the following purposes: 

• For the purpose for which you provided the information 

• Where you have consented to the processing 

• Where otherwise permitted under the General Data Protection Regulation (GDPR) or Data Protection Act 2018, e.g. disclosure to comply with legal obligations 

• To monitor and improve performance in relation to services and assist with planning of future service provision 

• Where possible, we will use anonymised or pseudonymised data. This means personal identifiers such as name, address, date of birth, reference number are removed from a data source, the information can then be used for secondary purposes. This type of data can be used in a variety of ways including for planning and profiling, it can also be provided in response to requests made under the Freedom of Information Act 2000 or more widely published as part of a transparency agenda. 

How do we protect your data? 

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.